Vulnerable Customers

At Befor, we understand that life throws curveballs. Whether you're facing illness, family struggles, or financial hardship, we're here for you. We're committed to supporting you through any vulnerability or hardship you might be experiencing.

How We Can Help

Understanding & Flexibility: Our team is trained to recognise signs of vulnerability and hardship. We'll work with you compassionately and explore if needed.
Privacy & Respect: Your situation is personal, and we'll treat it with the utmost confidentiality.

Additional Resources:

We understand that sometimes you might need additional support beyond what we can offer directly. Here are some resources that can help:

For Legal Support:

1800 RESPECT: 1800 737 732 (24/7) - Provides support and guidance for victims of domestic and family violence or sexual assault.
Lifeline: 13 11 14 (24/7) - Offers crisis support and suicide prevention services.

For Relationship Issues:

1800 RESPECT: 1800 737 732 (24/7) - Provides support and guidance for victims of domestic and family violence or sexual assault.
Lifeline: 13 11 14 (24/7) - Offers crisis support and suicide prevention services.

For the LGBTQ+ Community:

ACON: (02) 9206 2000 - Provides information, support, and advocacy for LGBTI people experiencing domestic violence.

For Parents:

Raising Children Network: https://raisingchildren.net.au/ - Offers free, reliable information on child development and parenting.
Lifeline: 13 11 14 (24/7) - Offers crisis support and suicide prevention services.

For Young People:

Kids Helpline: 1800 55 1800 (24/7) - Provides confidential online and phone counseling for youth aged 5-25.

For Language/Communication Support:

TIS National: https://www.tisnational.gov.au/ - Offers free interpreting services for people with limited English proficiency.
National Relay Service (NRS): https://www.accesshub.gov.au/about-the-nrs - Provides phone call support for people who are deaf, hard of hearing, or have a speech impairment.